1.  What is your cancellation policy?
Notice of cancellation given prior to 30 days before your arrival will result in a full refund excluding a $50 service fee. Cancellation within 30 days but prior to 7 days before your arrival will be credited for your use with a 1 year expiration limit excluding a $50 service fee. This credit can be transferred to another party. If you cancel your reservation within 7 days of your arrival, we cannot refund or credit your payment.

2.  What items do you recommend that I bring in addition to the basic vacation attire?
We recommend bug repellant, itch cream, sunscreen, a flashlight, beach towel, strap back sandals for the Canopy Tours, and a light rain jacket during October - December.

3.  What kind of currency can I use on Roatan? 
US dollars are widely accepted on the island. It is recommended that you bring small change as venders cannot always come up with correct change in US dollars. Don't bring bills larger than $20s and $50s as they are hard to change. The local exchange rate is around 19 lempira to 1 US dollar. Credit cards can be used in most established businesses. There is normally a 5-16% difference between using cash and the cc fees assessed each time you use your card. Your bank may also attach a fee to convert the charge from lempira to dollars. We suggest you let your bank know that you are traveling and ask what their fees are before you travel.

Travers Cheques can be used in most established businesses. Please be aware that if your signature is not an exact match on both lines, we are not able to accept them. The banks here are very particular about the criteria for accepting them. If they are ripped or badly bent, they will not be accepted either. We recommend using American Express Travelers Cheques as they are the most widely accepted across the island.

4. Is there an ATM available for my use? 
There are several machines on the island though there is never a guarantee that they will be stocked with money. Mayan Princess has one a short walking distance from our resort. There are a few in West End that you can reach by water taxi and there is another few in Coxen Hole and at the grocery stores, like Plaza Mar.

5. Cash Advances - Travelers Checks?
For resort guests we are able to do cash advances on your Credit Cards or cash travelers checks for a 5% fee. The ATM machines on Roatan can be somewhat unreliable and can frequently run out.

6.  What if I need to check my email or use the Internet?
There is wireless internet in all of the rooms for those who wish to bring a laptop computer. If you do not choose to bring a laptop, there is a computer in the office you can use to check your mail. The charge is $10 an hour.

7.  What time is check in and check out?
Check Checkout is 11:00am and check-in is at 2:00pm. IF you need to checkout late, it can be arranged through the office prior to the day you are checking out. Late checkout fee is $20. Late checkout is 1pm. If you check out after 1pm you will need to pay for an additional night stay.

8.  Do you provide beach towels for my use while at the resort?
Beach towels are not provided at this time. There are beach towels you can purchase at the Snorkel Shop in the Beach Front Activities Center, for $20 each.

9.  Are there laundry facilities onsite?
Our maids are happy to wash your laundry for you. The cost is $10 a load. You can drop your laundry off at our reception in the morning and pick it up in the afternoon.

10.  If I choose to tip the staff, should I tip them daily or at the end of my stay?
Both are acceptable. We have envelopes in the office that you can separate cash to provide different sections of the staff (Dive Center, maid service, cooks, etc.) Usually, it is customary to tip the bar and restaurant employees daily, after your meals or drinks are finished.

11. Do you provide transfers to and from the airport and ferry?
Omar, our driver charges $25 for up to 4 people and an additional $5 for each extra person each way. He can meet you at the airport and help you with your luggage. On occasion, he has additional time and can take you by the grocery store on your way to the resort. Please